Shipping policy

Rally Shipping & Delivery Policy

Last updated: [date]

Rally is based in Cape Town, South Africa. We deliver Rally orders ourselves rather than through a courier, so this policy explains how that works.

Seller details
Rally
Campus, University of Cape Town, Rondebosch, 7701
Email: team@rallyrecovery.co.za

1. Where we deliver

We deliver across Cape Town. We do not currently deliver outside Cape Town, but we are growing our delivery area and will update this page as we do. If your address is outside our area, we will tell you before you pay, and you can choose to change or cancel the order.

2. Delivery fees

Delivery is free on all orders within Cape Town. The price you see at checkout is the price you pay, with no hidden charges.

We may introduce delivery fees in future. If we do, we will update this policy and show any fee at checkout before you pay. Fees will never apply to orders already placed.

3. Processing and delivery times

Processing: Orders are packed within [1 business day] of payment confirmation.
Delivery days: We deliver Monday to Friday between 09:00 and 17:00. We do not deliver on weekends or public holidays. Campus deliveries are subject to the university's term dates and campus access arrangements.
Order cut-off: Orders placed after 17:00, or on weekends and public holidays, are processed on the next business day.
Estimated time: [1 to 3 business days] after processing, depending on your area. This is an estimate, not a guarantee. If we expect a delay, we will contact you by email.
Delivery windows: We will email you a delivery window before your order is delivered.

4. Order confirmation and updates

We communicate with you about your order by email. You will receive:

An order confirmation after payment.
An email with your delivery window before delivery.
Updates if anything changes, such as a delay or a missed delivery.

Please make sure the email address you give us is correct and check your inbox, including spam or junk folders. If you need to reach us, email team@rallyrecovery.co.za.

5. Making sure delivery succeeds

Homes and businesses: Please provide a complete and correct address, including complex or building name, unit number, and any access codes or instructions.
University campus: Please give us a precise location, such as your residence and room number, building and floor, or an agreed meeting spot, along with any access instructions. Residence security or access control may require you to meet us at the entrance.
Someone should be available to receive the order during your delivery window. We may ask for a name, student card or order number on handover.
If we cannot deliver, we will email you to arrange redelivery on the next available delivery day. If you would rather cancel, we will refund your order in full.
We do not leave orders unattended unless you have asked us to by email and accept the risk of doing so.
Our delivery staff may decline to enter a venue, property or area they are not permitted to access or reasonably believe is unsafe. We will arrange an alternative, such as a safe meeting point or collection.

6. Risk and ownership

Your order remains our responsibility until it is delivered to you or your authorised representative. Ownership and risk pass to you on delivery.

7. Damaged, incorrect or missing items

Please check your order when it arrives.

You may refuse delivery of goods that are damaged or not what you ordered. Tell the delivery person and email us.
If you notice a problem after delivery, email us within [48 hours] with your order number and, where possible, photos.
We will, at your choice where the law provides, replace the items, repair the problem, or refund you in full.
Because Rally is a consumable, we cannot accept returns of opened or consumed products for change-of-mind reasons. Your rights under the Consumer Protection Act are not affected.

8. Late delivery

If we do not deliver by the agreed date, or within a reasonable time where none was agreed, you may cancel the order and receive a full refund. Email us, and we will sort it out, usually within 7 business days.

9. Events outside our control

We are not liable for delays caused by events beyond our reasonable control, such as severe weather, road closures, campus closures or restricted access, protests or shutdowns, load-shedding affecting operations, strikes, or supply disruptions. We will keep you informed by email and offer a reasonable alternative or refund if the delay is significant.

10. Product storage and handling

Refer to our ingredients and FAQ page for recommended doses and usage. Rally shots should be stored at room temperature away from direct sunlight. Please store your order as soon as you receive it.

11. Your personal information

We use your name, address, phone number and email only to process and deliver your order and to contact you about it. We keep this information secure and do not sell it. Our full Privacy Policy explains how we handle your information under POPIA, including your rights to access or correct it.